From beginning to end I had a great experience. They offer champagne, tea and water before your service while you wait. The place is really elegant and very clean. Yvonne did a great job on my Brazilian. They use essential oils and witch hazel to help smooth and with irritation. They also have different special and give a free panty. Right now they have a Groupon going on. A bit hard to find but it’s right above the post office if you have trouble .